Cancellation & ReservationPolicy
Transparent policies designed to protect customers, salon owners, and appointment availability for everyone.
Why is a Reservation Fee Required?
The reservation fee helps reduce missed appointments and ensures a better booking experience for everyone.
30% Reservation Fee
When an appointment is booked through Trimma, only a reservation fee equivalent to 30% of the total booking value is collected.
Secures Your Slot
This reservation fee helps secure your appointment slot and confirms your commitment to the booking.
Salon Commitment
Once a time slot is reserved, the salon commits its staff, resources, and availability for that appointment.
Opportunity Cost
Reserved slots may prevent the salon from accepting other customers during the same time period, creating an opportunity cost for both the salon and the platform.
Cancellation Policy
Clear processes that keep appointment records accurate and fair for all parties.
Salon-Managed Cancellations
Appointment cancellations can only be processed by the salon owner or salon management.
No-Show Handling
If a customer does not attend the scheduled appointment, the salon owner is responsible for marking the appointment as cancelled or recording it as a no-show.
Accurate Records
This process ensures appointment records remain accurate and reflects actual service delivery.
Reservation Fee Purpose
Reservation fees are used to secure booking slots and compensate for the opportunity cost associated with reserved appointment availability.
Salon owners mark no-shows and cancellations from the booking dashboard — customers are notified automatically.
Important Note
Trimma acts as a booking platform connecting customers and salons. Appointment attendance and service fulfillment are managed directly by the salon.
Rescheduling Made Simple
In many cases, customers and salon owners already have an existing relationship and communicate directly.
If an appointment needs to be rescheduled, the customer and salon owner may arrange a mutually convenient time directly without requiring Trimma's involvement.
Trimma supports flexibility while allowing salons and customers to manage scheduling arrangements efficiently.
Reschedule Appointment
Updating schedule for booking reference TRM-840539.
Salon owners can reschedule appointments directly — customers receive updated details automatically.
Shared Responsibilities
A fair booking experience depends on clear expectations from both customers and salons.
Customer Responsibilities
- Arrive on time for scheduled appointments.
- Communicate directly with the salon if plans change.
- Provide accurate contact information.
- Respect salon booking commitments.
Salon Responsibilities
- Manage appointment attendance records.
- Update appointment status accurately.
- Handle cancellations and no-shows responsibly.
- Communicate schedule changes directly with customers.
Frequently Asked Questions
Quick answers to common questions about reservations and cancellations.
No. Trimma only collects a reservation fee equal to 30% of the total booking value.
Appointment cancellations are managed by the salon owner or salon management team.
The salon owner may record the appointment as a no-show or cancellation based on the actual appointment outcome.
Yes. Customers and salons can coordinate rescheduling arrangements directly.
Need Assistance?
If you have questions regarding reservations, appointment status, or booking policies, our support team is here to help.