ODEL

I am writing to express my disappointment regarding the service I received during my visit to the Odel Panadura store today. Unfortunately, my shopping experience was made very unpleasant due to the behavior of a supervisor named Sandamali. While she was stationed near the fitting rooms, I overheard her loudly complaining to other staff members about customers trying on clothes. She made disrespectful comments about customers’ sweat and spoke in a manner that customers could clearly hear. This was embarrassing and uncomfortable, not only for the customers being referred to but also for everyone nearby. I understand that Odel is currently running a promotional sale, and naturally more customers will be trying on clothes before making their purchases. Managing fitting rooms and handling tried-on garments is part of the store’s responsibility. Customers should never be made to feel guilty, embarrassed, or intimidated for trying on clothing before deciding whether to buy it. During my visit, I also felt personally uncomfortable. After trying on an item, I hung it back on the rack because I was genuinely afraid to leave it outside the fitting room after hearing the supervisor’s comments about other customers. She then approached me and spoke to me in a very harsh and rude tone for hanging the item there. Her approach was unprofessional and made me feel embarrassed. I also witnessed her making negative comments about an elderly customer who had left a tried-on garment behind, again referring to customers’ sweat in a disrespectful manner. Making such remarks within earshot of customers is completely unacceptable and creates a very unpleasant shopping environment. I have been a loyal Odel customer for many years and usually shop at the Kohuwala branch, where the staff are consistently friendly, respectful, and professional. Comparing today’s experience at the Panadura branch with the excellent service I normally receive at Kohuwala was extremely disappointing. A supervisor should lead by example, treat customers with respect, and create a welcoming shopping environment. Instead, today’s experience made me feel intimidated and uncomfortable. I believe this type of behavior could discourage customers from returning and may negatively affect Odel’s reputation and brand image. I kindly request that this matter be investigated and that appropriate action be taken to ensure all customers are treated with courtesy, professionalism, and respect. I hope Odel will continue to uphold the high standards of customer service that I have experienced at your other branches. Thank you for your attention to this matter. I look forward to your response.

One of the most unprofessional stores I’ve ever dealt with. I went to exchange a dress that was given to me as a gift, and both the manager and staff member were extremely unhelpful and unprofessional. Even after providing details and phone numbers, they kept making excuses and refused to assist without a bill. They asked all my details but never mentioned that a bill was required. Only after wasting my time they tell me they couldn’t help without the bill. The customer service was disappointing, and the staff were rude and dismissive throughout the interaction. I would not recommend this store to anyone. Save your time and money and shop somewhere that actually values its customers

Excellent customer service, friendly staff. Love it. but the clothing collection is little low than allexandra place. Still I am totally satisfied with their service

I visited ODEL panadura and was impressed by the store layout and wide variety of branded clothing and accessories. The staff was friendly and assisted me in selecting the perfect outfit. Prices are a bit on the high side, but the quality matches it. The trial rooms were clean and well-maintained. 📌 Tip: Visit during weekdays to avoid crowds.

Good parking space available. Not bigger Odel as most of other Odels. But they have selected some movable items and providing better expirence. Additionally, In ground floor you'll find burgers king and top floor softlogic electronics store. Overall good addition for Panadura town.